Contact British Museum Tickets
Questions about guided tours, highlights visits, or special exhibitions? Need help with rescheduling, group bookings, or accessibility? We’re here to help — typical replies within one business day.
Get in Touch
For ticket assistance, changes, family or private tours, school groups, or cancellations, email us Monday–Friday, 09:00–17:00 (UK time). We aim to reply promptly with clear next steps.
Email Support
To speed things up, please include: preferred date/time, tour type (highlights, family-friendly, private, exhibition), number of visitors (adults/youth/children), booking reference (if any), and any accessibility needs.